Cynthia (Cindy) Penkala, CMM, CMPE, CMSCS, CPOM is the Senior Director of the Physician Services Department at the AOA. In her role she provides and oversees the guidance provided AOA Affiliates, osteopathic physicians and their practices on issues impacting the daily operations of the medical practice. She raises awareness of issues that may impact osteopathic physicians and their practices and administers  the development of member education to assist physicians. With over 40 years working in the health care industry including; 14+ years of medical association experience, 18 + years managing physician practices, owning her own billing and consulting service, and an additional 10 years working in the medical field in general, Cindy uses her versatile skill set to help physicians and their practices be successful. She does this through a continual focus on service offerings, investigation, education, process improvement and a solid background in healthcare services, organizational management, medical billing, and personnel recruiting. Her drive is fueled by her passion to make sure physicians have a choice between becoming employed and remaining independent.

Cynthia (Cindy) Penkala, CMM, CMPE, CMSCS, CPOM has no actual or potential conflict of interest, financial relationship/arrangement or affiliation with any entity producing, marketing, re-selling or distributing health care goods or services consumed by, or used on, patients.