Skip to main content
On Demand

The Patient Whisperer - Effective Communication Techniques and Dealing with Difficult Patients


Total Credits: 1.0 including 1.0 AOA Category 1-A Credit(s), 1.0 AMA PRA Category 1 Credit(s)™

Average Rating:
   8
State Associations:
AOMA - Arizona
Faculty:
Michael Bays, DO
Duration:
:55
Expiration:
Never expires.


Description

The Patient Whisperer - Effective Communication Techniques and Dealing with Difficult Patients
Michael Bays, DO, FAOCOO-HNS

  • Interpret the term “Difficult Patient” and discuss the qualities/subtypes of difficult patients.
  • Illustrate how to recognize factors that may lead to an encounter with a difficult patient.
  • Evaluate practical and effective communication strategies in dealing with a difficult patient.

Dr. Bays has no disclosures.

Accreditation
The Arizona Osteopathic Medical Association (AOMA) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians.

The AOMA designates this activity for a maximum of 1.0 hour of AOA Category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician's participation in this activity.

The Arizona Osteopathic Medical Association (AOMA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The AOMA designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

GRIEVANCE POLICY
All grievances should be forwarded to the AOMA Executive Director, Matt Helms, by calling the AOMA Office at 602-266-6699 or by mail to AOMA, 3901 W. Peoria Ave., Suite C102-158, Phoenix, AZ 85029 or by email info@azosteo.org.

 

Handouts

Faculty

Michael Bays, DO's Profile

Michael Bays, DO Related Seminars and Products


Dr. Michael Bays graduated from A.T. Still University’s Kirksville College of Osteopathic Medicine (ATSU-KCOM) in 1990. He completed his residency training in Otolaryngology Head and Neck Surgery at Metro Health Center in Eerie, PA in 1995. Dr. Bays founded and maintained a solo private practice in Branson, Missouri for 14 years. In 2009 Dr. Bays returned to his roots in Tucson, Arizona where he continues to serve as Chief of the Department of Otolaryngology at the Southern Arizona Veteran’s Health Care System. Dr. Bays is an Assistant Clinical Professor of Surgery at the University of Arizona College of Medicine. One of the highlights of Dr. Bays’ career is mentoring the brilliant young otolaryngology residents from University of Arizona College of Medicine. In 2020, the residents awarded Allied Clinical Faculty of the Year to Dr. Bays.

In his spare time Dr. Bays and his wife of 22 years, Kaci enjoy their cabin in Flagstaff and spending time with their children Austin and Parker, and their granddaughter, Lincoln Lily. Dr. Bays is also an avid CrossFit athlete, lecturer, writer, actor and co-host of “The Hollow Tube” podcast.

Dr. Bays is board certified in in Otolaryngology, Head & Neck and Facial Plastic Surgery by the American Osteopathic Boards of Ophthalmology and Otolaryngology-Head and Neck Surgery. He completed The Dr. Andrew Weil Fellowship in Integrative Medicine in 2008 and has studied shamanism for over twenty years.

 


Reviews

5
4
3
2
1

Overall:      4.5

Total Reviews: 8