Frann Otte has her B.S. in Nursing and Masters in Hospital and Health Administration. She has worked in the QIO at Telligen since 2012, currently as a Program Specialist assisting in chronic disease self-management and reducing opioid misuse. She has conducted diabetes self-management education classes with Medicare beneficiaries. In addition, Frann facilitates the Telligen regional Beneficiary and Family Advisory Council. Frann has her green belt in Lean Six Sigma and is trained in TeamSTEPPS. Frann also assisted providers with the PQRS and Meaningful Use programs. Prior to coming to Telligen, Frann worked extensively in direct patient care and with electronic health records implementation in physician practices.